Frequently Answered Questions

In this section you can find a list of answers for most frequently asked questioned. In case your question is not answered here – feel free to drop us a note using our contact form.

Allowed types: .jpg, .jpeg, .png, .gif, files above 500 pixels in each dimension. See more info about prefered images

Allowed types: mp4 or Youtube link

File size restriction: 20MB (for mp4 videos)

Allowed types: .zip, .fbx, .gltf, .glb 

Find more information in our 3D model tutorials.

Minimum Requirements to run genARate Studio in your browser:

In order to provide you with a great user experience, we support the following browsers:

  • Google Chrome: Version 60.0.3112.101 (Official Build) (64-bit) and later
  • Safari: Version 10.1.2 (12603.3.8) and later
  • Firefox: 55.0.2 (64-bit) and later
  • Microsoft Edge: 40.15063.0.0 and later

Please note that Internet Explorer is not supported.

Minimum Requirements for the mobile App:

In order to provide you with a great user experience, we officially support the following platforms/devices:

  • iOS:
    • Minimum: OS Version 10.0 on iPhone 5s/iPad Air
    • Recommended: OS Version 10.3.1 on iPhone 6/iPad Air 2
  • Android:
    • Minimum: OS version 5.1 minimum of 2GB RAM (E.g. Samsung Galaxy S6 / Galaxy Tab S2)
    • Recommended: OS Version 6.1 and a minimum of 2GB RAM

© 2018 Konica Minolta Business Solutions Europe GmbH

Close Menu
Close Panel